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Frequently Asked Questions (FAQs)

You may have questions about your plan. No worries. You came to the right place for answers. We gathered the questions that our Aetna Retiree Advocates hear most often.

If your question isn't answered here, call 1-800-367-3636, Monday through Friday, 8 a.m. to 5 p.m. CST, to talk with an Aetna Retiree Advocate. If you're hearing impaired, dial 711.

Here are the most frequently asked questions. We organized them, by plan, for your convenience.

Click on the question to expand and collapse the answer.

Non-Medicare eligible plan participants
Aetna Medicare Advantage plan participants
Standard TRS-Care Medicare eligible plan participants

Non-Medicare eligible plan participants

View the Non-Medicare Plan >

Aetna Medicare Advantage plan participants

View the Medicare Advantage Plan >

Standard TRS-Care Medicare eligible plan participants

View the Standard TRS-Care Plan >